Refund & Cancellation Policy

Last Updated: January 15, 2026

At Lumina Infotech, we are committed to providing high-quality IT services and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions regarding cancellations and refunds for our services.

1. General Policy

Due to the nature of IT services, which involve custom development, consulting, and project-based work, our refund and cancellation policies are designed to be fair to both parties while protecting the work and resources invested in each project.

2. Cancellation Policy

2.1 Client-Initiated Cancellation

Clients may cancel their project or service request under the following conditions:

• Before Project Commencement: If cancellation is requested before we begin work on your project, you may be eligible for a full refund minus any administrative fees (typically 5-10% of the project value).
• During Project Development: If cancellation is requested after work has commenced, refunds will be calculated based on work completed, resources utilized, and any non-recoverable costs incurred.
• After Project Completion: No cancellations are accepted after project completion and delivery.

2.2 Company-Initiated Cancellation

We reserve the right to cancel a project in exceptional circumstances, such as:

• Non-payment or repeated payment failures
• Client's failure to provide necessary information or cooperation
• Violation of terms and conditions
• Request for services that violate legal or ethical standards

In such cases, refunds will be calculated based on work completed and costs incurred.

3. Refund Policy

3.1 Non-Refundable Services

The following services and fees are generally non-refundable:

• Consultation fees and initial project analysis
• Work that has been completed and delivered
• Third-party licenses, tools, or services purchased on your behalf
• Custom development work that cannot be reused or resold
• Digital marketing campaigns that have been executed

3.2 Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Not Delivered: If we fail to deliver the agreed service due to our fault
• Significant Breach: If we materially breach our service agreement
• Duplicate Payment: If you have been charged twice for the same service
• Early Cancellation: As per the cancellation policy outlined above

3.3 Refund Calculation

When a refund is approved, it will be calculated as follows:

• Total amount paid minus work completed (billed at agreed hourly or project rates)
• Minus any non-recoverable costs (third-party services, licenses, etc.)
• Minus administrative and processing fees (if applicable)
• Any advance payments may be partially or fully retained based on work completed

4. Refund Processing

If your refund request is approved:

• Refunds will be processed within 7-14 business days from the date of approval
• Refunds will be issued using the original payment method
• Bank transfer refunds may take additional 3-5 business days
• You will receive a confirmation email once the refund is processed

5. Special Circumstances

5.1 Force Majeure

In cases of force majeure (natural disasters, pandemics, government actions, etc.) that prevent project completion, we will work with clients to find mutually acceptable solutions, which may include project extensions or partial refunds.

5.2 Medical Emergencies

We may consider full or partial refunds in cases of documented medical emergencies that prevent project continuation. Proper medical documentation will be required.

5.3 Service Quality Issues

If you are not satisfied with the quality of our work, please contact us immediately. We will work to resolve any issues. If resolution is not possible, we may consider partial refunds based on the specific circumstances.

6. Maintenance and Support Services

For ongoing maintenance and support services:

• Monthly/annual subscriptions can be cancelled with 30 days' written notice
• Refunds for unused portions of prepaid maintenance periods may be considered on a case-by-case basis
• Services already rendered are non-refundable

7. How to Request a Refund or Cancellation

To request a refund or cancellation:

1. Send a written request to luminainfotech@gmail.com with your project details
2. Include your project reference number or invoice number
3. Provide a clear reason for the cancellation or refund request
4. We will review your request and respond within 5-7 business days

8. Dispute Resolution

If you are not satisfied with our refund decision:

• You may request a review by our management team
• We are committed to resolving disputes fairly and amicably
• If resolution cannot be reached, disputes will be subject to the jurisdiction of courts in Gurgaon, Haryana, India

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.